Privacy Policy - Brittany's Hope

Brittany’s Hope Privacy Policy

Effective Date: February 25, 2020

Last Updated: January 1, 2026

Introduction

Brittany’s Hope (“we,” “us,” or “our”) values the trust of our supporters and visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when interacting with our website, communications, and services.

Who We Are

Our website address is: https://brittanyshope.org

Brittany’s Hope

1160 North Market St.

Elizabethtown, PA 17022

United States

Email: info@brittanyshope.org

Phone: 717-367-9614

Our Commitment to Privacy

Protecting your personal information is important to us. We collect only the information needed to serve you, steward donations responsibly, and further our mission. We do not sell, rent, or trade your personal information.

What Personal Data We Collect and Why We Collect It

Information You Provide Directly

You may choose to provide personal information such as:

Name
Mailing address
Email address
Phone number

Why we collect it:

To process donations and purchases
To send receipts, confirmations, and acknowledgements
To respond to inquiries
To send newsletters or updates when you opt in

Information About Others You Provide

If you make a donation in honor of someone, request a gift shipment, or ask us to notify a recipient, you may provide limited information about that person (such as name or mailing address). This information is used only to fulfill your request.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Pages visited and general site usage

Why we collect it:

To maintain website security
To understand how our site is used
To improve content and performance

Donations and Payment Processing

Online donations and purchases are processed securely through Authorize.Net, a trusted payment processor. Credit card numbers are not stored or accessible by Brittany’s Hope staff. Transactions are protected using industry-standard encryption and security measures.

How We Use Your Information

We use personal information only in ways consistent with the reason it was provided, including:

Completing donations and transactions
Communicating with you about your support
Responding to questions or requests
Sending newsletters or updates you have opted into
Improving our website and services

Email Communications (Zoho Campaigns)

If you subscribe to our newsletter, we collect your name and email address to send ministry updates, stories, and event information.

We use Zoho Campaigns to manage and distribute email communications. You may unsubscribe at any time using the link in our emails or by contacting us at info@brittanyshope.org.

Customer Relationship Management (Salesforce)

We use Salesforce as our Customer Relationship Management (CRM) system to manage donor and supporter relationships. This may include storing contact information, donation history, and communication preferences to ensure accurate records and thoughtful donor care.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine whether you use it. After comment approval, your profile picture may be visible publicly if you use Gravatar.

Media

If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images displayed on the site.

Contact Forms

If you contact us through a form or email, we collect the information you submit (such as your name, email address, and message) to respond to your request and provide support. We do not use contact form submissions for marketing unless you explicitly opt in.

Cookies

General Information

Cookies are small files stored on your device that help websites function properly and improve user experience. Our site uses a cookie consent tool that allows visitors to accept or manage cookie preferences.

WordPress Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies may last up to one year.

Popups

If our site uses popups, non-tracking cookies may be used to prevent the same popup from appearing repeatedly. These cookies do not identify you personally.

Analytics

We use Google Analytics to understand how visitors use our website. This information is aggregated and does not identify you personally. You may limit analytics tracking through browser settings or available opt-out tools.

Embedded Content From Other Websites

Pages on this site may include embedded content (such as videos, images, or audio). Embedded content from other websites behaves as if you visited that website directly and may collect data, use cookies, and track your interaction.

Who We Share Your Data With

We share personal information only with trusted service providers as needed to operate our website and fulfill our mission, including:

Authorize.Net (payment processing)
Zoho Campaigns (email communications)
Salesforce (donor and supporter relationship management)
Website hosting, security, analytics, and spam-prevention providers

We do not sell, rent, or trade personal information.

How Long We Retain Your Data

We retain personal data only as long as necessary for the purposes described in this policy, including legal and accounting requirements.

Donation and transaction records are retained as required by law
Newsletter subscriptions are retained until you unsubscribe
Contact inquiries are retained for record-keeping and support purposes
Comments and related metadata may be retained indefinitely

What Rights You Have Over Your Data

Depending on your location, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for communications

To exercise these rights, contact info@brittanyshope.org.

Where Your Data Is Sent (International Visitors)

Brittany’s Hope serves supporters worldwide. If you visit our site from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

We take reasonable steps to safeguard personal information in accordance with applicable privacy standards.

Children’s Privacy

Protecting children’s privacy is especially important to us. We do not knowingly collect personal information from children under 13.

We also take care to protect the identities of children featured in our ministry by limiting identifying details and following partner-country guidelines.

Use of Artificial Intelligence (AI)

Brittany’s Hope may use artificial intelligence–assisted tools to support administrative, communications, and website operations, such as drafting or editing content, improving accessibility, or analyzing non-identifying website data.

We do not use AI to make automated decisions that produce legal or similarly significant effects on individuals. Human oversight is always involved. Personal donor or supporter information is not used to train public AI models.

How We Protect Your Data

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.

Data Breach Procedures

If we become aware of a data breach involving personal information, we will take appropriate steps to investigate, mitigate harm, and comply with applicable notification requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

For privacy-related questions or requests, contact:

Email: info@brittanyshope.org

Mail: 1160 North Market St., Elizabethtown, PA 17022

Phone: 717-367-9614